FAQs

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email along with the link to track your order.

Or, you can track the status of your order from your "order history" section on your account page on the website.

Our customer service team is available throughout the week, all seven days from 8 am to 6 pm. You can reach us at email: support@ua-linen.shop  

OR you can call us on +1888 520 3014 (USA & CA - Toll free) OR just call us on my mobile: in UK - +442045772026 (UK),

+38 093 382 62 46 (UA)

We guarantee any of our product made by us and sold through our online store to be free of defect.

Shipments are reflected as RTO (returned to origin) under the following circumstances:
- Delivery was attempted more than once but it could not be delivered due to either wrong address or no one being present at the given address
- The address could not be found because either it was incomplete or the pin code was wrong
- You or someone at your delivery address refused to accept the order

Under these circumstances, our customer support team would try to contact you on your registered phone number. If there is no response on that number or it is not reachable, then the package is returned to the origin.

Unfortunately, we are not able to provide same-day shipping because we make every item to order. It takes 2-5 business days plus delivery time. 

We currently ship to the United States, Canada, Europe, Australia, the UK and some Asian countries. To be sure that we ship to your country, please reach out to our customer support through contact us form.

Delivery times may vary depending on the delivery location as well as the type of product you order.
Normally, once you've placed your order, it usually takes 2-5 business days to make the item and 5-15 business days to deliver it. Delivery time depends on the carrier and type (express delivery, economy delivery, standard priced).

You can purchase on our website using a debit, or credit card.

Additionally, we support PayPal, Apple Pay, Google Pay, and other wallets.

You can choose these payment methods at checkout.

We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.

We currently only support the following currencies for charging our customers in their local currencies: USD, CAD and EUR.
If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank may apply the corresponding conversion rate of the currency you choose as per their policy. Please check with your bank for exact charges.

We can only change orders that have not been processed for shipping yet. To make changes to your order, please reach out to support by submitting your request via "contact us" form.

If you wish to cancel your order, you can send an email at support@ua-linen.shop or call customer support.

Once you have placed your order you will not be able to make modifications on the website.
Please contact our customer support team through 'contact us' form for any modification of the order.

Once your order has been shipped, you will receive an email and a text notification with details of the order. You can track the shipment by clicking on the link provided in the email.

If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us through 'contact us' form.

Yes, we do accept returns subject to fulfilment of the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The item should have its original packaging with all the tags etc.
- The return or exchange request is made within 7 days of delivery.

To request for a return, please reach out to support by submitting your request via "contact us" form. A member of our support staff shall respond as soon as possible.

We do accept exchanges and they follow the same conditions as returns.

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The item should have in its original packaging with all the tags etc.
- The return or exchange request is made within 30 days of delivery.  To request an exchange, please submit your request via "contact us" form. A member of our support staff shall respond as soon as possible.

We provide only Exchange of items as per our exchange Policy. Before placing the order, we suggest that you read our shipping and returns/exchange policy.

We are prioritizing our fulfillment and operations to deliver products that our customers would need as they continue to stay at home. We will notify you when we can schedule the return-pick. We appreciate your patience in this regard.

For more details please read our returns & exchange policy. Or feel free to contact our support agents through email or contact us form for more details.

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